Shipping & Returns
Please read our Covid-19 Shipping page
All items are now sent by courier within the UK
within 7 days but may take longer due to
couriers being extremely busy at this time.
Outside UK Shipping
Unfortunately due to Covid-19
international shipping is no longer available
Hopefully we can soon resume sending
our fairies to homes outside the UK
- Credit / Debit Cards
This site has an SSL Certificate, which means the checkout process is protected to keep your details safe throughout.
All bonniesfairydoors.com products are handmade so no two are identical and very slight variations or colour hue differences may occur. All screens show colours differently depending on resolution and settings.
Should your item arrive damaged please contact us within 7 days for exchange or refund using our fairymail email form from the link at the top of every page of this website. If possible please supply photo's of the item and original packaging.
If you need to return your item:
Contact us within: 7 days of delivery
Ship items back within: 21 days of delivery
Cancellations not accepted.
Please contact us if you have any problems with your order.
Custom items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
When orderng personalised or custom items please double check all your details are correct before paying, as customised or personalised items cannot be exchanged or returned for refund.
LOGISTICS AT BUSY TIMES OF THE YEAR
At certain times of the year, such as Christmas, please order in plenty of time as turnaround may be a little longer than normal due to increased demand. If we are unable to fulfill your order we will let you know immediately by fairymail and you can decide if you want to wait for your item or if you would prefer a refund. Keeping our customers happy is our main priority as our reputation depends on it.
Thank you for taking the time to read our Shipping & Returns page.